SW Service Solutions – Monthly

$125.00 / month

$125 per month/per advisor

Description

Additional Courses coming soon!

Currently Included:

 “The First Step” A 9-part series that covers how to:

  • Setting goals and the right first impression.
  • Greet customers professionally
  • Focus on customers’ concerns by asking thorough diagnostic questions
  • Reaffirm your understanding of the customers’ concerns, and put their minds at ease
  • Perform a professional walk-around
  • Use a professional technique to transition into the sale
  • Inform the customers of all maintenance needs by giving benefit-based presentations
  • Build relationships to increase customer retention
  • Personalize closing techniques
  • Offer realistic promise times
  • Follow-up and inform customers throughout the day
  • Schedule the next visit

Package #1

  • “Service Writer verses Professional Service Advisor” A fun look at the differences between a reactive order taker and a successful pro-active advisor.
  • ” Learning Benefits” A four-part series that teaches the simple yet effective benefits for all preventative maintenance items.
  • “Asking Diagnostic Questions” Advisors receive clear instruction on how to get the most important diagnostic information so that your shop stays productive.

Package #2

  • “Telephone Skills” A four-part series for advisors and service receptionist basic skills and etiquette every professional should know before answering the phone.
  • “Advance Telephone Skills” Two sessions to help your team turn every price call into a customer by getting them through the door.

Package #3

  • “Selling Tires” Two classes that cover important tire facts and how to sell using the “Good, Better, Best” method to get the sale!
  • “Understanding Personalities” A four-part series that will help your advisors understand and recognize the four basic personality types so they can communicate more effectively.

$125 per month/per advisor


Sign up for this bundle and get FREE access to the Getting the Biggest Return From Your Training Investment webinar!

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