SW Service Solutions: The First Step LIVE (2 Hours)


May 8, 2020 1:00 pm CST


May 8, 2020 1:00 pm CST

This series is for first-time service advisor training participants as they master how to:

  • Greet clients professionally
  • Focus on clients’ concerns by asking thorough diagnostic questions
  • Reaffirm your understanding of the client’s concerns and put their minds at ease
  • Perform a complete walk-around
  • Inform the clients of all maintenance needs by giving benefit based presentations, implementing the “What’s in it for me” approach
  • Build lasting relationships to increase customer retention
  • Personalize closing techniques
  • Offer realistic promise times
  • Follow-up and inform clients throughout the day
  • Schedule the next visit


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